Refund policy

Refund Policy

At Iron & Oak, we want every piece you wear to meet your expectations in quality, fit, and style. If you are not fully satisfied with your order, refund requests may be submitted under the following conditions.

Refund Conditions

  • Refund requests must be made within 14 days of receiving the order, in accordance with the EU Consumer Rights Directive (2011/83/EU) and applicable UK consumer law.
  • Products must be unworn, unused, and returned in original condition with tags and packaging intact.
  • Certain limited-edition or personalized products may not be eligible for refund.

Refund Process

  • Contact support@ironandoak.store to initiate your request.
  • Returned items will be inspected upon arrival.
  • Approved refunds will be processed to the original payment method within 14 days.

Returns & Exchanges Policy

At Iron & Oak, we understand that fit and personal style matter. Returns and exchanges are accepted under the following conditions.

Eligibility

  • Requests must be submitted within 14 days of delivery.
  • Products must be returned unworn, unwashed, and in original condition with all tags attached.
  • Exchanges are subject to stock availability.

Process

  • Contact support@ironandoak.store to request return authorization.
  • Return instructions will be provided via email.
  • Once inspected, we will proceed with the approved exchange or refund.

Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

EU right of withdrawal

If you need to withdraw from a contract for an eligible order to France or Spain (or cancel under UK distance-selling rules), use our dedicated page: Withdraw from this contract. You can also email support@ironandoak.store.